Privacy Policy

1. Who We Are

Production Tracker Pro is a product of Reggae Carmella LTD, a company registered in Jamaica with its principal office in Kingston, Jamaica. We are the data controller responsible for your personal information.

Contact: info@prodtrackerpro.com

2. Information We Collect

We collect the following types of information:

2.1 Account Information

• Name, email address, and password when you create an account
• Company name, address, and industry
• Role and permissions within your company account
• Payment information (processed securely by our payment provider, Stripe)

2.2 Production Data

• Daily production counts, targets, and batch codes
• Raw material stock levels, purchases, and costs
• Product recipes and ingredient quantities
• Case packing counts and unit compositions
• Customer orders, deliveries, and returns
• Delivery expenses (fuel, toll, shipping)
• Notes, tasks, and issue reports

2.3 Staff and Attendance Data

• Staff names and assigned roles
• Clock-in and clock-out times
• Attendance status (present, absent, late)
• Overtime calculations

2.4 Location Data

• GPS coordinates collected at the moment of clock-in and clock-out only
• Distance from factory location at time of clock-in
• We do not continuously track or monitor employee locations
• Location data is only collected when a user actively taps the "Clock In Now" or "Clock Out Now" button

2.5 Device and Usage Information

• Device type, operating system, and browser version
• IP address and general location (country/region level)
• App usage patterns (pages visited, features used)
• Error logs and crash reports for service improvement

3. How We Use Your Information

We use your information solely for the following purposes:

We do not use your data for advertising, profiling, or selling to third parties.

4. Data Sharing

We do not sell, rent, or trade your personal information. We only share your data in the following limited circumstances:

• Within your company account: Users with appropriate roles can see company production data, staff attendance, and other operational information as defined by the account administrator
• Payment processing: We use Stripe to process payments. Stripe receives only the information necessary to process your subscription. See Stripe's Privacy Policy
• Cloud infrastructure: We use Firebase (Google) for data storage and real-time synchronisation. See Firebase Privacy Policy
• Legal requirements: We may disclose information if required by law, court order, or government regulation
• Business transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, with notice provided to you

5. Data Storage and Security

Your data is stored on Firebase (Google Cloud) servers. We implement the following security measures:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS/SSL
• Database security rules: Firebase security rules ensure that each company can only access its own data
• Access control: Role-based permissions limit what each user can view and modify within the application
• Authentication: User accounts are secured with email/password authentication
• No plaintext passwords: Passwords are hashed and never stored in readable form

While we take reasonable precautions to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• Active accounts: We retain your data for as long as your account is active and your subscription is current
• After cancellation: We retain your data for 30 days after account cancellation to allow for reactivation. After 30 days, your data may be permanently deleted
• Data export: You may request a full export of your data at any time before account termination by contacting us at info@prodtrackerpro.com
• Legal obligations: We may retain certain data longer if required by law (e.g., financial records for tax compliance)

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Data portability: Request your data in a structured, machine-readable format (CSV export)
• Withdrawal of consent: Where processing is based on consent, you may withdraw consent at any time
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, contact us at info@prodtrackerpro.com. We will respond within 30 days.

8. GPS and Location Privacy

We take location privacy seriously. Here is exactly how GPS data works in Production Tracker Pro:

• GPS is only activated when a user taps "Clock In Now" or "Clock Out Now"
• We collect a single GPS reading at that moment — latitude, longitude, and distance from the factory
• We do not track movement, routes, or location history
• We do not collect location data in the background
• GPS data is visible only to company administrators (CEO and Manager roles)
• The GPS geofence radius is configured by the company administrator
• Staff members can see their own clock-in location but not other staff members' locations

Employer responsibility: If you are a company administrator using GPS clock-in, you are responsible for informing your employees about location tracking and obtaining their consent as required by applicable employment and privacy laws in your jurisdiction.

9. Cookies and Local Storage

Production Tracker Pro uses minimal browser storage:

• localStorage: Used to store user preferences (dark mode setting, tutorial status) and offline data cache. This data stays on your device and is not transmitted to our servers
• Firebase session: Authentication tokens are stored locally to keep you logged in
• We do not use third-party tracking cookies, advertising cookies, or analytics cookies

10. Children's Privacy

Production Tracker Pro is designed for business use and is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete it promptly.

11. International Data Transfers

Your data may be processed and stored on servers located outside of Jamaica (Firebase/Google Cloud infrastructure). By using the Service, you consent to the transfer of your data to these servers. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Third-Party Links

The Service may contain links to third-party websites or services (such as WhatsApp for report sharing). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting a notice on the Service
• Sending an email to the address associated with your account
• Updating the "Last updated" date at the top of this page

Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@prodtrackerpro.com
• Company: Reggae Carmella LTD
• Location: Kingston, Jamaica