"Service" refers to the Production Tracker Pro software application, including the web dashboard at app.prodtrackerpro.com, the mobile application, and any related services provided by Reggae Carmella LTD.
"Company", "we", "us", or "our" refers to Reggae Carmella LTD, a company registered in Jamaica with its principal office in Kingston, Jamaica.
"User", "you", or "your" refers to any individual or entity that accesses or uses the Service.
"Account" refers to the registered account created by a User to access the Service.
"Subscription" refers to the paid plan selected by the User to access the Service.
By creating an account, accessing, or using Production Tracker Pro, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These terms apply to all users of the Service, including users who are contributors of content, information, and other materials or services.
We reserve the right to update or modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.
Production Tracker Pro is a cloud-based production management software designed for manufacturers. The Service provides tools for:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.
To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:
You must be at least 18 years of age to create an account. By registering a company account, you represent that you have the authority to bind that company to these Terms.
The Service is offered under the following subscription plans:
All prices are in United States Dollars (USD) and are exclusive of applicable taxes. We may offer a free trial period at our discretion.
Subscriptions are billed monthly and renew automatically unless cancelled before the next billing cycle. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months or unused portions of your subscription.
We reserve the right to change pricing with 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
The Service, including but not limited to its source code, design, layout, graphics, logos, icons, images, text, user interface, algorithms, and all other content, is the exclusive property of Reggae Carmella LTD and is protected by copyright, trademark, and other intellectual property laws of Jamaica and international treaties.
"Production Tracker Pro", the Production Tracker Pro logo, and "Track. Manage. Grow." are trademarks of Reggae Carmella LTD. You may not use these marks without our prior written consent.
No part of the Service may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission. All rights not expressly granted herein are reserved by Reggae Carmella LTD.
You retain ownership of all data you input into the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive licence to store, process, and display Your Data solely for the purpose of providing the Service to you.
We will not sell, share, or distribute Your Data to third parties except as necessary to provide the Service or as required by law. We implement reasonable security measures to protect Your Data, including encryption in transit and at rest.
You are responsible for maintaining backups of Your Data. While we take reasonable precautions, we are not liable for any loss of data due to technical failures, service interruptions, or other circumstances beyond our control.
Upon termination of your account, we will retain Your Data for 30 days, after which it may be permanently deleted. You may request a data export before account termination.
The Service includes GPS-based clock-in features that collect location data from staff members' devices. By using this feature, you acknowledge and agree that:
We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the Service. We are not liable for any downtime, service interruptions, or data transmission delays caused by:
The offline functionality of the Service allows limited use without internet connectivity, with data synchronisation occurring when connectivity is restored.
To the maximum extent permitted by law, Reggae Carmella LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Service.
Our total liability for any claim arising from the Service shall not exceed the total amount paid by you to us during the twelve (12) months preceding the claim.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
You agree to indemnify, defend, and hold harmless Reggae Carmella LTD, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:
We may suspend or terminate your access to the Service at any time, with or without cause, including but not limited to:
You may terminate your account at any time by cancelling your subscription through your account settings or by contacting us at info@prodtrackerpro.com. Upon termination, your right to use the Service ceases immediately.
These Terms shall be governed by and construed in accordance with the laws of Jamaica, without regard to its conflict of law provisions. Any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Jamaica.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Reggae Carmella LTD regarding the use of the Service and supersede all prior agreements, representations, and understandings.
If you have any questions about these Terms of Service, please contact us: